Pricing & Payments

Changes to Shopping Online

Soon you may notice extra security checks on some purchases due to changes in the law, called Strong Customer Authentication.

You may now be asked to authenticate your purchase by entering a passcode or password, which your bank will send to your mobile phone, email or landline.These extra checks are to help protect you from fraud, by helping your bank make sure that it really is you when your card is being used online.

You can help this check go smoothly by ensuring that your bank has your current phone number in order to send you the passcode to enter at checkout.


We reserve the right to:

  • To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
  • That all orders are subject to availability of stock
  • Contact you via phone or email and take reasonable steps to verify that the order and credit details are bona fide

Pricing In Our Online Store

All online prices and delivery fees are displayed inclusive of VAT where applicable and all prices are in pounds sterling (GBP). We will bill your method of payment in GBP and your card company will convert the charges for you.

Customers located outside of the UK should check the Delivery Information section for further information about possible customs, import and similar duties and charges that may apply to their order.

Are The Prices Online The Same In Store?

We endeavour to keep our prices consistent throughout our stores and online. Occasionally, our pricing may be different due to special promotions that are only available when purchasing online. These promotions will only apply to online orders unless otherwise stated.

Accepted Payment Methods Online

Credit Cards

  • Visa
  • MasterCard

Other Methods

  • PayPal or PayPal Express
  • Clearpay
  • Smiggle Gift Cards

You may split payments between a Gift Card and either a Credit Card or PayPal. If you choose to split a payment, you must enter in your gift card information first. You can only use one Gift Card to make a purchase online. If you have more than one, please contact our Customer Service Team with your Gift Card details who can assist in placing your order.

My Payment Method Wasn’t Accepted

How annoying! If you’ve already tried to re-enter your details and payment still wasn’t accepted, try a different payment method or contact your bank. If you’re still having problems, call our UK customer service team Monday - Friday between 8am and 6.00pm GMT:

  • UK: 0800 876 6393
  • EUROPE: +44 (0) 161 386 6334 (international call charges apply)

Clearpay

Shop now. Play now. Pay Later.

Clearpay offers an interest-free payment option for your purchases online. Buy what you want today and pay it off in four fortnightly equal instalments over a six week period. Clearpay is currently only available for online purchases.

All you need to use Clearpay:

  • Live in the UK (exclusions apply)
  • Be at least 18 years old
  • A valid email address and mobile number
  • A UK credit or debit card to complete your purchase
  • A minimum spend of £10 per transaction

How Do I Use Clearpay Online?

  • Add items to your shopping bag and checkout
  • Select Clearpay as your payment method – you will be redirected to the Clearpay website
  • Register or login to your Clearpay account and confirm payment

For more information on how to use Clearpay online click here

Important Information

  • There is a minimum spend of £10 and maximum of £800
  • The first payment is required at the time of the purchase. The remaining three instalments will be deducted each fortnight over the next 6 weeks.
  • Instalments are automatically deducted from the nominated credit/debit card when payment is due. Please ensure that you have funds available on your nominated card when payment is due. You can also choose to make a payment before the due date by logging into your Clearpay account.
  • • If you fail to pay an instalment by the due date you will be charged a £6 late payment fee by Clearpay and will be charged a further £6 late payment fee if the payment has still not been paid within 7 days. Late fees will not exceed 25% of the total order. Please refer to Clearpay’s full terms & conditions here.

Refunds & Exchanges

Items purchased online using Clearpay may be returned for a refund by posting them to our Online Store Returns/Exchange address or exchanged in store for an alternative item or gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid. We are unable to issue refunds in store for orders placed online with Clearpay. All refunds and exchanges are subject to our refund and exchange policy having been met.

Contact Clearpay

Visit clearpay.co.uk for a comprehensive list of FAQs and Clearpay’s terms and conditions. If you have questions about your Clearpay account, please contact the Clearpay toll-free customer support line on 0808 164 9707 or use the contact form found here.