The Smiggle Privacy & Cookies Policy

Who We Are

Hi there! We are Smiggle – where a smile meets a giggle!

And this is our Privacy & Cookies Policy! If you’re a customer or even if you’re just visiting our website or stores, then this policy is for you.

Smiggle is a company with stores all over the world! Because of this, we have a few companies set up in each of the countries we operate in.

If you’re in Europe and you’re buying things from our UK website or visiting our stores, then the ‘data controller’ of your personal data is Smiggle UK Limited (registered in England & Wales, company number 06720710) and our registered office is at 10 John Street, London, WC1N 2EB. Smiggle UK Limited is a registered data controller at the UK Information Commissioner’s Office under number ZA025548.

We are also part of Just Group Limited ACN 096 911 410 whose registered office is at 457 St Kilda Road, Melbourne, Victoria 3004, Australia (to make things a little easier, we refer to the Just Group in this policy).

About This Privacy & Cookies Policy

When you interact with us, we collect data.

Sometimes you give it to us (for example, when you order a product, you tell us where to deliver it) and sometimes we collect it automatically (for example, when you browse our site we use cookies, which we explain in more detail below).

We have written our Privacy & Cookies Policy to set out how we collect, hold, use and disclose that data. We want you to know who to contact if you want to give us feedback on any issues about the policy or how we collect and process your data.

Our policy applies whether you’re interacting with us online, in stores or through our customer service team – and wherever you live in the world.

Sometimes we will need to update this policy, for example to explain a new process or to comply with new laws. The last time we changed the policy was on 25 May 2018. If we update the policy, we’ll put a new one on our website.

Respecting Your Privacy – Our Commitment

We know how important your personal information is to you, and we are committed to safeguarding that information.

We will follow all the data protection and privacy laws that apply. This policy doesn’t limit any of those laws.

Your Choices and Rights

You’re in control!

You can:

  • tell us to stop using your data (for example, to stop receiving emails);
  • turn off cookies
  • ask us to access the personal information we hold about you and how it’s used, or to correct things that aren’t accurate;
  • request that we transfer your information to you or another service provider; and
  • request that we delete your personal information or stop processing it and collecting it, if it’s no longer necessary for us to hold that data.

Sometimes your rights are subject to exceptions permitted by law, for example, where an access request might prejudice law enforcement activities. We’ll give you reasons if we can’t comply with a request. Please send any requests to our Data Protection Officer (details below).

If you have any concerns about any aspect of our privacy practices, you can also report it to the relevant data protection supervisory authority in your country of residence, work, or the place of any alleged infringement.

What Types of Personal Information Do We Collect & Why?

  • Contact details: for example, your name, address, phone number and email address. We use this to update you on your order & fulfil it, send you emails about our new products, fraud prevention and detection, showing you our adverts for Smiggle as your browse the web and finding out more about what you and other customers like;
  • Transaction information: we use this to take payments, give refunds and for fraud prevention and detection (don’t worry, we don’t keep your payment details);
  • Order history: we use this to perform our contract with you so you can purchase products from us, so that our customer service team members can provide you with support and assist with returns and refunds, and so that we can find out what you and other customers like to make sure we are providing you with the best possible shopping experience;
  • Month of birth: for our birthday club VIPs, so we can send birthday month offers;
  • VIP and Craver Saver info: we use this to help us run, and so you can be a member of, our loyalty programs;
  • Competition entries: we use this so you can participate in promotions and competitions, including contacting all our lucky prize winners;
  • How you use our site: we use this to give you a better shopping experience overall;
  • Personal identification details such as your date of birth (we sometimes use this to detect and prevent fraud);
  • Your communication and marketing preferences: we use this information to make sure we are only sending marketing communications you have consented to receiving;
  • Your location: so we can offer you a unique shopping experience depending on where you live;
  • Your interests, preferences, feedback and survey responses: we use this to give you a better shopping experience, for our internal market research purposes and to deliver targeted advertising to you based on those interests; and
  • CCTV and your image: in some of our higher risk stores we use CCTV to prevent crime. If you visit these stores your image may be captured. In some of our stores, we use CCTV cameras for crime and theft prevention.

This list is not necessarily complete and in certain circumstances we may need to collect additional information for one or more of the purposes set out in this privacy & cookies policy.

If you don’t want to give us your personal information or you want to remain anonymous, that’s okay too! But this may restrict our ability to provide you with our services or access to certain features on our websites (for example, you can check out as a guest without creating an account or signing up to our database, but we still collect certain personal details from you to fulfil your order).

Our “Legal Bases” For Collecting Your Personal Information

Data protection laws require us to have a legal basis for using your data. Here are the reasons why:

  • Consent. We can collect and process your information with your consent and for a specific purpose. For example, when you opt in to receive marketing communications from us. You can always change your mind! All our emails have an unsubscribe option, or just contact us (see below).
  • Contract. In certain circumstances, we need your personal information to comply with a contract we have with you (or if we’ve asked you to take a particular step before entering into that contract). For example, ordering from us is a contract you have with us.
  • Legitimate interest. This is where processing your data is needed for our legitimate interests or those of a third party, provided those interests aren’t outweighed by yours. Our legitimate interests include improving our service, determining whether marketing campaigns are effective and enabling us to enhance our business. For example, we combine the purchase history of our customers to identify trends and make sure we can keep up with demand.
  • Legal compliance. Sometimes we’re required by law to collect and process your information. For example, where we pass on details of people involved in fraud or criminal activity to the police (such as anything captured on CCTV); or where we might be required to pass on information about a product recall.

Cookies

We use cookies on our website.

Cookies are small pieces of information stored by your browser on your computer or mobile device. Cookies are used to maintain session information between your browser and our website and identify things related to your use of the website such as the time, date and URL of the pages you visit, your IP address, your location and browser software. Some computers and mobile devices also permit your location to be shared with us (often referred to as geo-location data). Most browsers can notify you when a new cookie is received, or let you turn off cookies or geo-location services altogether. Turning off these services or not agreeing for us to use cookies may mean some features on our website are not available to you.

We use information obtained this way in order to learn about your preferences so that we may improve our website and the service offered through it. We use two different types of cookie – session cookies and persistent cookies. A session cookie is stored temporarily, it only lasts until you close your browser. A persistent cookie is stored on your device and lasts until you or your browser deletes it. For example, we may use cookies to store your preferences so you don‘t have to set them up every time you visit our website, web portal or apps. You might also see web banner advertising while browsing other websites related to products you’ve viewed on our website. We place these ads using cookies. Some of the cookies we use are associated with your account (including personal information about your logged in status, your location, email address you gave us), and other cookies are not. We use both first party and third-party cookies. First party cookies are those which we use. Third party cookies don’t originate from us. Social networking sites use third party cookies so you should check the websites of those networks for more information about managing their cookies.

Here’s a chart that explains how we use cookies.

What we use cookies for

…and how

Personalization

We use cookies to help us show you products you are likely to be interested in.

Preferences

We use cookies to remember your settings and preferences, like the language you prefer and your privacy settings. 

Log in 

Cookies let you log in and out of your account. 

Security

Cookies are just one way we protect you from security risks. For example, we use them to detect when someone might be trying to hack your account.

Analytics

We use cookies to make our services better. For example, these cookies tell us how many customers use a certain feature and how popular it is, or whether people open an email we send. 
We also use cookies to help advertisers understand who sees and interacts with their ads, and who visits their website or purchases their products.

Service Providers

Sometimes we hire security vendors or use third-party analytics providers to help us understand how people are using our services. Just like we do, these providers may use cookies. 
We use the following third party cookies:

  • Google Analytics
  • Coremetrics
  • Adroll
  • Twitter
  • Mediaforge
  • Facebook
  • Yahoo
  • Hotjar
  • New Relic

You can accept or refuse the use of cookies. However, refusing, blocking and deleting cookies may mean that you won’t be able to access or use all of the features of our website. The methods to block, reject and delete cookies will vary from browser to browser - for more information visit www.allaboutcookies.org.

Sharing Your Info

We use carefully selected third parties in certain parts of our business. The relevant organisations include those:

  • who deliver customer relationship management;
  • who are involved in the warehousing and delivery of online orders;
  • involved in the payments system including financial institutions, merchants and payment organisations;
  • involved in providing, managing or administering your product or service such as third party suppliers, other Just Group brands, loyalty and affinity program partners, printers, posting services and call centres;
  • involved in maintaining, reviewing and developing our business systems, procedures and infrastructure including testing or upgrading our computer systems; and
  • which are Just Group brands (being Dotti, Jacqui E, Jay Jays, Just Jeans, Peter Alexander and Portmans) or carefully selected third parties who wish to tell you about their products or services that might better serve your online and lifestyle needs, promotions or other opportunities, where you have opted-in to receive these.

International Transfers

Like we said at the start, Smiggle is a global brand with stores all over the world! And because we were born in Australia, we need to send some of your personal information to the Just Group. We also use some third parties to administer part of our service delivery, so some of the uses and disclosures may occur outside of your country of residence. This means that sometimes we’ll need to transfer your personal information between countries and in particular to Australia (where our central database is operated).

If you’re in Europe, this means we may transfer your personal data to other jurisdictions for processing at a destination outside the European Economic Area ("EEA") which may not provide the same level of protection of personal data as within the EEA. By submitting your personal data, you agree to this transfer, storage and processing. Where we transfer personal data outside of the EEA, we will take reasonable steps to protect your data and prevent any third parties outside of your country of residence using your personal data in any way that’s not set out in this privacy & cookies policy. If we do transfer your data out of the EEA, our standard practice is to use standard data protection clauses for such transfers. You can request a copy by contacting us (the contact details are below!). And, if you’re resident in Ireland, you agree and acknowledge that we may disclose your personal information to any member of our group as defined in section 155 of Companies Act, 1963 (as amended), which includes our subsidiaries, our ultimate holding company and its subsidiaries.

Security and Data Retention

Your information is stored securely whether in an electronic or physical form. We take all reasonable steps to protect all personal information from misuse, loss, interference, unauthorised access, modification or disclosure. If you transact with us online, make sure you keep your account details secure and contact us if you think you’re account has been accessed or your privacy rights have been breached.

We’ll hold on to your personal information only for as long as is necessary for the purpose we collected it or where we have a legitimate interest to continue doing so. Sometimes we are required by legal or regulatory requirements to keep hold of some of your information even after you have closed your account with us, this may be to resolve disputes, prevent fraud, tell you about a product recall or to apply our terms and conditions.

Children

We acknowledge and support the importance of children’s privacy and safety. We do not knowingly collect personal information from children under 16.

If you become aware that a child under 16 has provided us with personal data without parental consent, please contact us through our Data Protection Officer whose details are set below. If we become aware that a child under 16 has provided us with personal information without parental consent, we will attempt to delete this information as soon as possible.

Contacting Us

Want to know more, or to exercise any your rights set out in this policy? The best way is to contact our Data Protection Officer by email at dataprotection@smiggle.com

Thanks for reading, and be sure to check out our website for any changes to our policy.

If you have a customer service question that’s unrelated to privacy, please go back to our home page and check out our contact details under ‘Contact us’.

If you’re in Malaysia, download our privacy policy in Malay by clicking the link below.
Download Malaysian Privacy Policy