Returns & Exchanges

Our Refund & Exchange Policy

We like to make you smile and giggle. In addition to your statutory rights, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:

  1. Within 30 days of receiving the items you return the items with the original receipt to us;
  2. The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.

How To Return An Item

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

How To Exchange An Item

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Smiggle. Exchanges are subject to stock availability.

Purchases Made In Smiggle Stores

Purchases made in a Smiggle UK retail store (including purchases in a UK store for delivery to you) can be exchanged in a Smiggle UK retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases Made Online

You can exchange an item purchased online:

  1. in any Smiggle retail store in the United Kingdom; or
  2. by posting it to:
    Smiggle Online Returns
    Interlink Way East
    Bardon Business Park
    Bardon Hill
    Coalville
    LE67 1LG

Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.

All exchanges remain the responsibility of the purchaser until received by Smiggle.

Standard delivery charges apply on re-delivery for exchanges and refunds; unless goods are returned in accordance with your consumers law rights (e.g. they are faulty or not as ordered).