Our Refund & Exchange Policy
We like to make you smile and giggle. In addition to your statutory rights, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:
- The items with the original receipt are returned within 30 days of purchase and;
- The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.
Christmas Returns Policy
For Christmas gift purchases made from the 15th of November 2023 right up until Christmas Eve, we are pleased to provide you with an extension on returns until Sunday 14th of January 2024, or 30 days from the date of purchase (whichever is later) to exchange or return your items as long as all other return conditions are met.
We do not offer Free returns at this time. All returns postage costs must be paid for by the sender.
Variation To Refund & Exchange Policy For Items Purchased With Klarna, Clearpay & Paypal
An item purchased online using Klarna, Clearpay & Paypal as tender can be:
- Returned for a refund by posting it to our online returns address. See ‘How do I return an item’ for details.
- Exchanged in store for an alternative item or a gift card to the value of the item. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.
- We are unable to issue refunds in store where Klarna, Clearpay & Paypal has been used as tender.
All refunds & exchanges are subject to the conditions of Refund & Exchange Policy being met.