Returns & Exchanges

Our Refund & Exchange Policy

We like to make you smile and giggle. In addition to your statutory rights, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:

  1. The items with the original receipt are returned within 14 days of purchase and;
  2. The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.

How To Return An Item

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

Purchases Made In UK Stores

Purchases made in a Smiggle retail store can be returned or exchanged in a Smiggle retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases Made Online

You can return or exchange an item purchased online:

  1. in any Smiggle retail store in the United Kingdom; or
  2. by posting it to:
    Smiggle Online Returns
    Interlink Way East
    Bardon Business Park
    Bardon Hill
    Coalville
    LE67 1LG

Make sure your order number, name, address, email, phone number and instructions are included and any comments.

All returns remain the responsibility of the purchaser until received by Smiggle.

Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

How To Exchange An Item

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Smiggle. Exchanges are subject to stock availability.

Purchases Made In Smiggle Stores

Purchases made in a Smiggle UK retail store (including purchases in a UK store for delivery to you) can be exchanged in a Smiggle UK retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases Made Online

You can exchange an item purchased online:

  1. in any Smiggle retail store in the United Kingdom; or
  2. by posting it to:
    Smiggle Online Returns
    Interlink Way East
    Bardon Business Park
    Bardon Hill
    Coalville
    LE67 1LG

Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.

Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).

All exchanges remain the responsibility of the purchaser until received by Smiggle.