Returns & Exchanges

Extended Store Returns Policy due to COVID-19
In line with Government direction and due to the escalating COVID-19 pandemic, we have made the decision to temporarily close all of our UK and Republic of Ireland stores.

Christmas Gift Purchases made from the 4th November 2020 until 24th December 2020 can be returned until the 10th January 2021, however if your purchase was made in store you can return gift items up to 30 days after our stores reopen.

We will also honour general returns and exchanges up to 30 days after our stores reopen, as long as all other return conditions are met.

If your purchase was made online, you may also return items to our Online Returns address following the normal Online Returns process.

If you have any questions, please contact our Customer Service team on 0800 876 6393 or email on customerservice@smiggle.co.uk.

Our thoughts go out to all our staff and customers during these difficult times. Thank you and stay safe.

Our Refund & Exchange Policy
We like to make you smile and giggle. In addition to your statutory rights, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:

  1. The items with the original receipt are returned within 30 days of purchase and;
  2. The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.

Variation To Refund & Exchange Policy For Items Purchased With Clearpay
An item purchased online using Clearpay as tender can be:

  1. Refunded by posting it to our Online Store Returns/Exchange address or
  2. Exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.

We are unable to issue refunds in store where Clearpay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.

How To Return An Item

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

Purchases Made In Smiggle Stores

Purchases made in a Smiggle retail store can be returned or exchanged in a Smiggle retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases Made Online

You can return or exchange an item purchased online in any Smiggle retail store in the United Kingdom or by posting it to:

Smiggle Online Returns
Interlink Way East
Bardon Business Par
Bardon Hill
Coalville
LE67 1LG

  • Make sure your order number, name, address, email, phone number and instructions are included and any comments.
  • All returns remain the responsibility of the purchaser until received by Smiggle.

Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

How To Exchange An Item

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Smiggle. Exchanges are subject to stock availability.

Purchases Made In Smiggle Stores

Purchases made in a Smiggle retail store (including purchases in a store for delivery to you) can be exchanged in a Smiggle retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases Made Online

You can exchange an item purchased online:

You can return or exchange an item purchased online in any Smiggle retail store in the United Kingdom or by posting it to:

Smiggle Online Returns
Interlink Way East
Bardon Business Par
Bardon Hill
Coalville
LE67 1LG

  • Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.
  • Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
  • All exchanges remain the responsibility of the purchaser until received by Smiggle.