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Fan Service Contact Us

Send us an email

If you haven't found an answer on our FAQ page, send us an email below, and we'll get back to you within 2-5 business days.

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Smiggle UK Limited
Company No. 06720710
VAT No. 174358782

For all general enquiries please contact:

Smiggle UK Limited
Level 2, 17-18 Margaret Street, London, W1W 8RP


For all online order enquires including returns, exchanges, technical, ordering enquiries:


Phone:UK (free call)
Europe (international call charges apply)

*Closed on English Bank Holidays

Smiggle Online Returns/Exchanges
Interlink Way East
Bardon Business Park
Bardon Hill
LE67 1LG

For any privacy related queries:

please contact our privacy officer at:

Level 2, 17-18 Margaret Street, London, W1W 8RP


Postage and Delivery Fees

Goods will be delivered Monday through to Saturday; excluding public holidays.

We recommend you use either a work address or PO BOX for prompt delivery, or let us know a Safeplace where we can leave your parcel if no one is home.

Location Postage Estimated Delivery Time
UK Express Delivery (tracked) * £5.99 days#
UK Standard Delivery (tracked) * £4.50 #
Europe £15 - £20 4 - 9 business days

* Orders to the Scottish Highlands and Isles, Isle of Man, Northern Ireland and Scilly Isles, please allow an additional 4 business days to the estimated delivery time.
# Orders to Channel Islands please allow an additional 2 – 5 business days to the estimated delivery time.
Local taxes and import duties may apply.

For delivery to countries outside the EU please visit our Australian website at

See the Delivery page for more information.

How do I track my domestic order?

We will keep you up to date on the progress of your order as we know you are looking forward to receiving your Smiggle goodies! You can start to track your order after it has been despatched, at this time we will send you an email with a consignment tracking number so you can follow the progress of your order. Please enter your tracking number into the Royal Mail website. Click here.

How do I track my international order?

To track your international order, please contact our Customer Service team.


Europe (international call charges apply).


At the checkout, we will give you the option of a Safeplace where we can leave your parcel if you're not home. If you have opted for a Safeplace delivery and Royal Mail has successfully delivered your parcel, a card will be left in your mail box confirming your delivery. If Royal Mail are unable to follow your Safeplace instructions, 'sorry you were out' card will be left at the premises. The parcel is returned to your local Royal Mail delivery office for safekeeping and to await your re-delivery instructions.

Returns & Exchanges

We like to make you smile and giggle. In addition to your legal rights, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:

  1. The items with the original receipt are returned within 14 days of purchase.
  2. The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.

Purchases made in UK stores

Purchases made in a Smiggle retail store can be returned or exchanged in a Smiggle retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return or exchange an item purchased online:

  • in any Smiggle retail store in the United Kingdom; or
  • by posting it to:
    Smiggle Online Returns
    c/o ACS
    Thurrock Park Way
    Tilbury, Essex, England RM18 7HZ

In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.

Provided the conditions in our return policy have been met, a refund will be processed using the original form of payment. Please note that delivery costs will be excluded from the refund amount unless goods are returned in accordance with your statutory rights (eg. They are faulty or not as ordered).

You can exchange your online order in store or by posting it back to us along with a copy of your online receipt to our returns address above. Please indicate the item you wish to exchange for and list credit card details for re-delivery, space to record these details is provided on the bottom of your online receipt. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges if sent back to the online returns address, unless goods are exchanged in accordance with your statutory rights (eg. They are faulty or not as ordered).

Please note: all returns or exchanges remain the responsibility of the purchaser until received by Smiggle.

Transferring Stock

Unfortunately we do not transfer stock between stores. We can search for items in all stores in your state showing available stock. However, we strongly recommend if you wish to purchase the items from stores, you phone the store first to verify the stock as there can sometime be stock discrepancies.

Europe (international call charges apply).

Forgot Password

If you don't know or have forgotten your password, head to the Login / Register link at the top right hand corner of the website and click 'Forgot Password?' Enter your email address and we will send you another. Remember to copy it exactly as it is case sensitive.

Store Enquiries

To find your local store to go our Stores page

want to smile and giggle at work every day?

We're always looking for bright, customer oriented people with retail experience who have a passion for our products, and are SUPER FUN. From store managers to casuals, it's the Smigglers in our retail team that make Smiggle what it is today! We can't do it without YOU!

We're now recruiting in the UK! If you're interested in joining us, view the latest vacancy listings on

This link will take you to our parent company website, The Just Group. If there are no vacancies listed for the store you would like to work in please sign up for our job alerts and we'll let you know when something pops up!

Franchise Enquiries

Smiggle is owned and operated by The Just Group of Melbourne, Australia and is currently not available for franchise opportunities.

For other international markets we encourage prospective retail partners to register their interest by emailing with a short introduction of your company, summarising your background and expertise and detailing your opportunity or proposal.

Once we have received this information it will then be forwarded on to the department responsible for international markets. In the case that your proposal has been successful, or if we require further information, someone will be in contact.

Please note only responses with all the information requested will be considered.