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Fan Service Returns

Returns & Exchanges

Buying a gift between the 18th November & 24th December 2017? We know Christmas is a busy time for our fans, so we're extending returns for goodies bought within this period to Sunday 7th January 2018! Please see below for return conditions. HAPPY CHRISTMAS SMIGGLERS!

Our return policy

We like to make you smile and giggle. In addition to your legal rights, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:

  1. The items with the original receipt are returned within 14 days of purchase.
  2. The item has not been used and is in original condition as purchased, including all packaging with original tags and labels attached.

How to return items

Purchases made in UK stores

Purchases made in a Smiggle retail store can be returned or exchanged in a Smiggle retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return or exchange an item purchased online:

  • in any Smiggle retail store in the United Kingdom; or
  • by posting it to:

    Smiggle Online Returns
    Interlink Way East
    Bardon Business Park
    Bardon Hill
    LE67 1LG

In either case, you must present the receipt you received in your parcel and indicate the reason for the return or exchange.

Returns - Additional Information

Provided the conditions in our return policy have been met, a refund will be processed using the original form of payment. Please note that delivery costs will be excluded from the refund amount unless goods are returned in accordance with your statutory rights (eg. They are faulty or not as ordered).

Exchanges - Additional Information

You can exchange your online order in store or by posting it back to us along with a copy of your online receipt to our returns address above. Please indicate the item you wish to exchange for and list credit card details for re-delivery, space to record these details is provided on the bottom of your online receipt. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges if sent back to the online returns address, unless goods are exchanged in accordance with your statutory rights (eg. They are faulty or not as ordered).

Please note: all returns or exchanges remain the responsibility of the purchaser until received by Smiggle.