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Fan Service Delivery

Delivery

During Colour Friday and Cyber Funday we receive lots of orders. Our Smiggle elves are working very hard to get your order delivered. Express Delivery service is unavailable at this time but will be back soon! Thank you for your understanding.

Postage and Delivery Fees

Your smiggle goodies will be delivered Monday through to Saturday; excluding public holidays.

We find it's best to use a work address or PO BOX for prompt delivery, otherwise just let us know a Safeplace where we can leave your parcel if no one is home.

Location Postage Estimated Delivery Time
UK Express Delivery (tracked) * £5.99 days #
UK Standard Delivery (tracked) * £4.99 days#
Europe † £15 - £20 4 - 9 business days

* Orders to the Scottish Highlands and Isles, Isle of Man, Northern Ireland and Scilly Isles, please allow an additional 4 business days to the estimated delivery time.
# Orders to Channel Islands please allow an additional 2 – 5 business days to the estimated delivery time.
† Local taxes and import duties may apply.

For delivery to countries outside the EU please visit our Australian website at www.smiggle.com.au

ADDITIONAL INFORMATION IN RELATION TO BULKY ORDERS: Postage charges may vary depending on the weight of your order. For bulky orders, our customer service team will telephone you to re-quote the delivery charges.

Delivery within the UK

UK Express Delivery ( days)

Delivery £5.99 GBP

  • We process the last Express orders at 2pm business days. Orders placed after 2pm on business days, on weekends or public holidays will be processed the next business day.
  • Orders placed on weekends and public holidays will be despatched on the next business day.
  • Goods will be delivered Monday through to Saturday; excluding public holidays.
  • Goods will be delivered by Royal Mail and are fully tracked; we also give you the option of a Safeplace where we can leave your parcel if you're not home. If we are unable to successfully deliver your parcel, a calling card will be left and goods will be delivered to your local Royal Mail Delivery Office.
  • If we miss you the first time delivery is attempted, you can arrange a second delivery directly with Royal Mail online or over the phone.
  • If you have opted for a Safeplace delivery and Royal Mail are unable to follow your instructions, a 'sorry you were out' card will be left at the premises. The parcel will be delivered to your local Royal Mail delivery office for safekeeping and to await your instructions for re-delivery.
  • Our express delivery option includes the Channel Islands; however please allow an additional 2 – 5 business day for goods to clear customs.

UK Standard Delivery ( business days)

Delivery £4.50 GBP

  • Goods will be delivered Monday through to Saturday; excluding public holidays.
  • Goods will be delivered by Royal Mail and are fully tracked; we also give you the option of a Safeplace where we can leave your parcel if you're not home. If we are unable to successfully deliver your parcel, a calling card will be left and goods will be delivered to your local Royal Mail Delivery Office.
  • If we miss you the first time delivery is attempted, you can arrange a second delivery directly with Royal Mail online or over the phone.
  • If you have opted for a Safeplace delivery and Royal Mail are unable to follow your instructions, a 'sorry you were out' card will be left at the premises. The parcel will be delivered to your local Royal Mail delivery office for safekeeping and to await your instructions for re-delivery.

UK Safeplace

At the checkout, we will give you the option of a Safeplace where we can leave your parcel if you're not home. If you have opted for a Safeplace delivery and Royal Mail has successfully delivered your parcel, a card will be left in your mail box confirming your delivery. If Royal Mail are unable to follow your Safeplace instructions, 'sorry you were out' card will be left at the premises. The parcel is returned to your local Royal Mail delivery office for safekeeping and to await your re-delivery instructions.

European shipping Destinations & Fees

Delivery times and charges will vary depending on the destination.

The following countries have a
delivery fee of £15
The following countries have a
delivery fee of £20
Belgium
Denmark
France
Germany
Greece
Republic of Ireland
Italy
Luxembourg
Netherlands
Portugal
Spain
Andorra
Austria
Bulgaria
Croatia
Cyprus
Czech Republic
Estonia
Finland
Gibraltar
Hungary
Latvia
Lithuania
Malta
Poland
Romania
San Marino
Slovak Republic
Slovenia
Sweden
Vatican City State
  • International shipping is charged at a flat rate, regardless of size and weight. The carrier used to despatch your order will vary depending on your parcel weight. Not all deliveries can be tracked through the carrier.
  • Pending credit card authorisation, verification and availability of stock, delivery will take 4 to 9 business days. On occasion, some shipments may take longer than 9 business days. This will depend on the postal services in your country.
  • A signature may be required upon delivery, depending on your local carrier. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.
  • We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery.
  • Please note that the Channel Islands and Northern Ireland are treated as UK delivery, not International delivery.
  • Unfortunately we can't currently deliver orders to BFPO addresses
  • All prices are in British pounds. Prices DO NOT include relevant overseas duties, taxes and other customs charges you may incur.

Important Information

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. strikes, floods etc.). All colours of products are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings. Unless otherwise stated offers are available until stocks sell out.

Please allow an extra business day for delivery during the following English public holidays and for public holidays at the delivery destination:

  • 2017
    • Friday 1st January - New Year's Day
    • Friday 14th April - Good Friday
    • Monday 17th April - Easter Monday
    • Monday 1st May - Early May Bank Holiday
    • Monday 29th May - Spring Bank Holiday
    • Monday 28th August - Summer Bank Holiday
    • Monday 25th December - Christmas Day
    • Tuesday 26th December - Boxing Day

General Information

  • Goods remain at smiggle's risk until they come into the physical possession of you or a person identified by you to take possession of the goods.
  • It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us.
  • All online prices and delivery fees are displayed inclusive of VAT where applicable
  • PLEASE NOTE: We are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending it to a gift recipient.

We reserve the right:

  • To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
  • To accept orders subject to availability of stock
  • To take reasonable steps to verify that the order and credit details are bona fide