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Fan Service FAQ's

FAQ's

How does the craver saver program work?

IN STORE: For every store purchase made over £10 (excluding those paid for via gift card) you will receive one stamp on your Craver Saver loyalty card. Once 10 stamps have been collected the Craver Saver card can be redeemed for a free Smiggle gift (Smiggle gift will change regularly at Smiggle's discretion and is subject to availability). Please note the Craver Saver card can be used at any UK Smiggle store and does not have an expiry date.

ONLINE: For every online purchase made over £100 (the equivalent of 10 Craver Saver stamps) you will receive a free Smiggle gift (Smiggle gift will change regularly at Smiggle's discretion and is subject to availability). The free gift will be automatically applied to your shopping bag when you reach the spend threshold.

What is the craver saver gift and how often does it change?

IN STORE Due to differing stock quantities and availability, the Craver Saver gift is constantly changing. We recommend checking with your Smiggle store on what items are available before redeeming your Craver Saver card. All store locations and phone numbers are available on the Smiggle website.

ONLINE The Craver Saver gift for online is promoted on the homepage of our website and may differ from in store gifts.

What are the terms and conditions of the Craver Saver program?

See in store for full terms and conditions or read more about Craver Saver here

Can I use gift cards online?

At this time, gift cards cannot be used as payment for online purchases.

What if my promo code does not work?

Try these handy hints & tips:

  • Promo codes are case sensitive so check you are entering the code correctly
  • Check the terms & conditions to ensure that the promo code is still valid
  • Make sure you've added the included products in the offer to your bag first
  • If you are still having problems, please Contact Us

Can I change my PayPal Express default addresses after I hit submit?

No. If you use the express checkout within PayPal, please ensure the delivery address displayed is correct as it will be used as the delivery address for your order.

Seen a product you love but it's sold out online?

Send us an email, or give us a call and we'd be happy to look up the stock levels at your local store or give you an estimated date on when and if that item will be back in stock online. Make sure you specify the line number and colour you want. Please note, we cannot process inter-store transfers, process any payments over the phone or send out items from store.

Do you transfer stock between stores?

Unfortunately we cannot transfer stock between stores. We can search for items in all stores in your local area to find available stock. However, we strongly recommend if you wish to purchase the items from stores, you phone the store first to verify the stock is there and has not sold out since we checked the system.

Does Smiggle offer franchise rights for people to open Smiggle stores in their town?

Smiggle is owned and operated by The Just Group, Australia and is currently not available for franchise opportunities.

For other international markets we encourage prospective retail partners to register their interest by emailing customerserviceuk@smiggle.co.uk with a short introduction on your company, summarising your background and expertise and detailing your opportunity or proposal.

Once we have received this information it will then be forwarded onto the relevant department. In the case that your proposal has been successful, or if we require further information, someone will be in contact.

Please note only responses with all the information requested will be considered.

I am unable to view the product images on the site. Why might this be?

Ensure that www.smiggle.co.uk is added to your list of trusted websites on your internet browser. This will remove any blocks that are restricting you from viewing images. The website is optimised for Chrome or Firefox. We strongly recommend using these browsers when on our site.

I forgot my password. How do I access my account?

Ensure that you are trying to log into your account with the email address you signed up with. If you are still unable to log in try the following:

  • Go to the login link at the top right hand corner of page and then click "Forgot Password?" Enter your email address and we will send you another password.
  • If you are still unable to log into your account, clear the cookies in your browser.

I believe my email provider has blocked smiggle emails. How can I ensure I receive emails?

Check that you have signed up with the correct and valid email address by signing into your account. In your account subscription settings, check that the option, "I want to receive emails from Smiggle" has been selected. Additionally, check that Smiggle is added to your contacts or safe list and removed from your junk email.

I believe my email provider has blocked smiggle online customer service emails. How can I ensure I receive emails?

  • Check that Smiggle is added to your contacts or safe list and removed from your junk email.
  • Resubmit your query and make sure you have entered a valid email in the contact us form.