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Fan Service How To Shop

How To Shop

What are the benefits of becoming a Smiggle member?

By creating a Smiggle account, you'll be able to shop online and receive emails about new products and exclusive offers before anyone else. If you don't wish to register, you can still place an order as a guest shopper.

How do I place an online order?

It's super easy! Once you've selected your favourite item, colour and quantity, just ADD TO BAG. You can keep shopping until you're ready to complete your transaction. Then you just need to click CHECKOUT. Once you click CHECKOUT you will be asked to enter delivery information & payment details.

I've never placed an order online before. Is it safe?

Of course it is! Smiggle's online store uses VERISIGN security encryption methods to ensure that your purchases are 100% secure. For more information on their technology please visit www.verisign.com

What do I do with a promotional code?

All valid promotional codes need to be keyed into the "Promotion Code" field within the shopping bag. The discount or offer will then be automatically applied to the shopping bag total.

Can I view the order in currency other than pound sterling (GBP)?

We have a currency converter within the shopping bag that allows you to preview your order subtotal in the top 85 worldwide currencies. For all transactions by credit card, your credit card will be billed in GBP. Where applicable, your credit card provider will convert all charges into your local currency.

Can I use gift cards online?

Yes! Gift Cards are redeemable online. Please refer to our gift card t&c’s for details.

Can I place an order over the phone?

Yes! Just call our friendly UK customer service team

UK 0800 876 6393
EUROPE +44 (0) 191 418 8235 (international call charges apply).

Can I place a store order over the phone?

Our stores & customer service team are unable to take orders for our stores or process store credit card payments over the phone.

Forgotten Password

If you don't know or have forgotten your password, head to the Login / Register link at the top right hand corner of the website and click 'Forgot Password?' Enter your email address and we will send you another. Remember to copy it exactly as it is case sensitive.

Can I send an order as a gift?

Of course you can! Just select the 'gift' option on checkout. We'll send the smiggle goodies you ordered to the lucky person receiving your gift. We'll include a receipt with the delivery but without the prices shown. And if you like, you can add a message to go with your gift (up to 250 characters) and we'll print that on the receipt too!

Can I change my order after I select place order?

Unfortunately not, however once you receive it, you can return or exchange it in line with our policy – see Returns & Exchanges.

How do I track my Domestic order?

We will keep you up to date on the progress of your order as we know you are looking forward to receiving your Smiggle goodies! You can start to track your order after it has been despatched, at this time we will send you an email with a consignment tracking number so you can follow the progress of your order. Please enter your tracking number into the Royal Mail website. Click here.

How do I track my International order?

To track your international order, please contact our Customer Service team.

Email: customerserviceuk@smiggle.co.uk

UK 0800 876 6393
Europe +44 (0) 191 418 8235 (international call charges apply).

Cooling Off Period

If you live in the UK or within the European Union, you have the right to cancel your online or phone order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.

If you wish to cancel your order, you must notify us within 14 days after the day on which you receive your goods, or when someone (other than the carrier) who has been nominated by you, takes possession of the goods. You can request a cancellation form from customerserviceuk@smiggle.co.uk or write to us at Smiggle UK Limited, Level 2, 17-18 Margaret Street, London, W1W 8RP.

You don’t need to tell us why you want to cancel your order, but we would love to receive your feedback, if possible.

Unfortunately, goods ordered online or over the phone and cancelled under these Regulations cannot be returned to smiggle stores.

You are responsible for the cost of returning any goods that have been sent to you.

If goods have already been dispatched, please return them as soon as possible to the Returns and Exchanges address listed below.

Once your order has been cancelled, you will be reimbursed the total value of your order, subject to the following deductions (if applicable):

  • if there has been a loss in the value of the goods as a result of unnecessary handling or damage caused while the goods were in your possession, in which case we will deduct that amount from the sum due to you; or
  • if you chose the express delivery service for your order, we will deduct the difference between the price of that service and the price for our basic delivery service from the sum due to you.

We will reimburse you within 14 days after whichever of the following apply:

  • (a) the day you notify us that you wish to cancel your order – where goods are yet to be sent; or
  • (b) the goods have been returned to us by you; or
  • (c) when you provide us with evidence that you have sent the goods back to us (such as a tracking number).

Reimbursement will be made using the same payment method to place your order, unless you have expressly agreed otherwise.

Returns/Exchanges Address
Interlink Way East
Bardon Business Park
Bardon Hill
Coalville
LE67 1LG

we reserve the right:

  • To cancel any order, at which time, we will immediately notify this action by Email or phone, using the email address or number/s provided. We will refund the monies paid using the original method received.
  • That all orders are subject to availability of stock
  • To take reasonable steps to verify that the order and credit card details are bona fide.